Farrah Carlton is a partner with Hotchkiss Insurance and serves as the agency’s vice president of service. She oversees all aspects of the client experience from onboarding clients, to providing service strategies to meet each client’s unique needs. She is an integral part of making sure Hotchkiss has the resources to take care of each client. Farrah leads our claims process by focusing on advocacy for the client, and is passionate about ensuring our clients remain at the center of every business decision. She and her team have transformed internal processes and implemented technology solutions that create a seamless customer experience and drive business value and growth.
Farrah has been with Hotchkiss for 25 years and brings over 25 years of insurance industry knowledge and experience to her role. She has a BBA in Finance from the University of Texas at Dallas and currently holds her Certified Insurance Counselor (CIC) and Associate in Management (AIM) designations.