You know this email. You may wince when it shows up in your inbox at 4:50 p.m. because you know the challenge you’re up against.

If you’re a client of ours, hopefully you’ve noticed that we strive to be crazy fast at responding to you and pride ourselves in our excellent personal service. We’re really passionate about what we do and where we work, but admittedly, we’re not in the office around the clock. Doesn’t it seem like you can go all week without needing something, but then Saturday rolls around and you urgently need an auto ID and (just as urgently) crave a Chick-fil-a sandwich on Sunday? We get that.

You should be able to access your insurance information whenever you need … from wherever you are. Hotchkiss on Demand allows you to do that 24 hours a day, seven days a week. Are you taking advantage of it?

You may still be wondering:

What exactly can I do with Hotchkiss on Demand?

By far, the most popular function is issuing certificates of insurance because so many of us have rush needs that need to be addressed outside of normal business hours. On top of issuing certificates or requesting policy changes, many business owners like the convenience of popping in to quickly access auto ID cards and basic policy information. Here’s the full rundown:

1. Issue a certificate of insurance
2. Issue an auto ID card
3. Submit questions to your agent
4. Report a claim
5. Request to add/delete vehicles
6. Request to add/delete drivers
7. Request to add/delete locations
8. View insurance team contact information
9. Access insurance policies
10. Access endorsements

Can I still contact my agent directly?

Of course! Hotchkiss on Demand is intended as a convenience feature to supplement your servicing needs. It is not meant to replace the personal service we will continuously provide. We love talking to you, too.

Why offer Hotchkiss on Demand to clients?

The short answer is that your business really is our priority. We’re happy to provide 24/7 access for our clients’ immediate needs as another convenient way to simplify working with us and deliver what you need when you need it. We also value that this is an environmentally friendly paperless solution.

What is the cost for using Hotchkiss on Demand?

Nothing! This service is provided to our clients free of charge.

Does Hotchkiss on Demand solve the whole Sunday Chick-fil-a craving situation?

While Hotchkiss on Demand is really helpful, our team is still working on this one.

Sign me up!

We’d love to! Just fill out this quick form and follow the instructions. We’d be glad to walk you through the process if you need any help.